Getting the Most Out of Business Telephone Systems

Everyone has received a cold call either in the office or at home. Usually we understand it’s one of these because the caller doesn’t know your name or appears to be reading from a script. They usually don’t last long, do they?

In certain circumstances you will speak to them – why? It’s because of the techniques they have taken the trouble to learn before calling you. They have something that interests you and they have a friendly manner.

If your organisation depends on your sales team making agreed appointments with decision makers then the Who Is This website might be worthwhile visiting. There are twenty tips provided on all aspects of business telephone calls both for inbound as well as outbound. They range from answering within two or three rings to not speaking while you’re eating; from doing your homework on the company you are ringing to having a pen and paper to hand for taking messages clearly.

These suggestions have been crafted by those who have had previous experience of running successful organisations and have worked in industry for years – their knowledge has been founded on what they recognize works and what doesn’t. By including a link to www.whoisthis.co.uk on everyone’s favourites’ or Digg account they can dip in and out daily to take on board on- a-day – just like the proverbial apple!

Others delve into the features and facilities of business telephone systems that will benefit individuals – such as using headsets to free-up your hands for writing or typing – displaying the identity of the customer in your phone display so you can greet them personally. The business telephone systems of today are business tools that can transform the way you work by popping the customer’s database record on your computer before you lift your receiver to answer; allowing you to dial by clicking your mouse on a contact’s details. What we’re saying here is “utilise your business telephone systems effectively”.

So why not click this hyperlink to gain your first free lesson on improving your telephone technique?

Sandra Thompson is the author of this article on Telephone Systems. Find more information on Telephone System here.